Grow your Business with us
Built by a retailer for retailers, we optimise every step of the delivery process with our robust streamline systems in warehousing, returns, domestic distribution and value-added services.
With increasing sales you need a robust delivery service. For brands like yours at the top of their game, forming better relationships with your distributor provides opportunity for expansion. Peak performance comes with strategy, readiness for market changes and an optimal supply chain team ready for action. We work with a select group of clients and have excellent working relationships with all our partners, tailoring our service to meet your needs.
Our fleet of Renault Luton Low Loader Vans are perfect for efficient and reliable residential home deliveries of large goods including home and office furniture, white goods, brown goods, sports and fitness equipment, garden furniture, flat pack products and any other large items.
Our Service Includes:-
- Professional delivery specialist
- Excellent customer service
- Trusted service guarantee
- Friendly 1-man and 2-man delivery teams
- Modern and clean delivery vans
- Customer kept informed each step of the way
- Delivery to room of choice
- Removal of packaging upgrade option
- Old product removal and recycling upgrade option
We Will Deliver You:-
- Automated SMS and email notifications sent to customer at key stages of the booking and delivery process
- An automated SMS and email providing an AM or PM delivery time-slot
- 30 minute pre-call from the delivery team
- Smart uniformed drivers
- Customer service trained drivers
- Clean and tidy delivery vehicles
- All vehicles are fitted with a tracking system
- Electronic POD with signature capture
- All vehicles are equipped with handling equipment to assist with heavy/awkward deliveries and protective materials such as bags, blankets and straps to ensure safe transit.
Customer Service
Our delivery team is your shop front and the face that your customers meet, so it is our priority we truly excel in customer service. We incentivise our drivers, empowering them to be invested in the business and clients they represent.
With quick response times we are flexible, always meeting you and your customers’ needs. Our dedicated office warehouse team is on hand to answer enquiries for specific delivery requests and will always accommodate delivery date and time changes when possible.
Product Care and Inventory Management
We have a premium online system which programs and processes your consignments. You will be given an online portal with bookable delivery slots, once offloaded, the items are scanned into our warehouse and an inventory is taken. We take this detailed approach because being retailers ourselves, we understand the importance of this step and pride ourselves on the care we take for products.
Product Returns
We take the responsibility away from you by managing returns. With a team and warehouse dedicated to returned products we make sure goods are brought back and sent to you within a watertight process, reducing financial losses and lost stock. Other couriers do not offer this service as standard, this makes Epic unique, we want to work with you to make your life as easy as possible.